Yaqen · يقين · certainty

From potential to self-sufficiency.

A navigator program for Palestinian youth in the West Bank and Gaza. We walk with each learner to their first sustained remote income — and stay until it holds.

The problem

Households have lost their earners.

Since October 2023, Palestinian households have lost roughly 500,000 jobs. Each working adult now supports 4.3 non-working dependents. Poverty is projected at 74%. Meanwhile, young Palestinians remain educated, ready, and unable to reach the global remote economy.

Existing programs — TAP, Manara, Gaza Sky Geeks — serve around 2,500 learners per year.

The stuck population is 150,000 to 250,000.

That gap is the largest addressable one in Palestinian youth employment. No current program targets it at scale.

Reach vs. need
ServedStuck
~2,500 / yr 150K–250K
The remote-work economy is hiring. Palestinian youth are ready. The missing layer is navigation and accountability.
Our model

A layer, not a program.

We own the outcome, not the activity.

Coordinator-led

One coordinator owns every learner's outcome. Weekly 1:1s. Intervention within 48 hours.

Peer-powered

Pods led by recent alumni who just crossed the milestone. Accountability from peers.

Nine-month horizon

We stay engaged past graduation. Success measured at month 6 of earning.

The program

Four foundations. One specialization.

Every learner builds four foundation capabilities. In week nine, each picks one vocational track based on aptitude and verified employer demand.

The four foundations All learners · weeks 1–8
Stream 01

Professional English

The English of remote work: emails, Slack, interviews, LinkedIn.

Skills built
  • Emails and Slack that read professional
  • Interview answers under pressure
  • Written CV and LinkedIn copy
Stream 02

Digital operating fluency

How to actually work inside a distributed team.

Skills built
  • Slack, Notion, Google Workspace, Loom
  • Async communication norms
  • Time-zone and calendar handling
Stream 03

Self-marketing and job search

How to actually get hired. Works for the next role too.

Skills built
  • LinkedIn and Upwork that recruiters read
  • Cold outreach and warm follow-up
  • Interview practice and negotiation
Stream 04

Payment infrastructure

Getting paid as a Palestinian. Silent killer if skipped.

Skills built
  • Payoneer and Wise verification
  • Contractor vs. employee terms
  • Invoicing and FX basics
The two specialization tracks Learner picks one · weeks 9–16
Track A

Customer support and operations for SaaS

Widest steady demand. English-heavy, degree-optional.

Wage floor $400–650 / month entry
Ceiling in 18 mo $1,000–2,000 / month
Why we chose it
Lowest bar to entry, most volume in the market, least volatile of the options. This is the safe path.
Track B

Arabic content operations for global platforms

Native Arabic becomes an asset. TikTok, Meta, OpenAI contractors pay well for it.

Wage floor $500–900 / month entry
Ceiling in 18 mo $1,300–2,500 / month
Why we chose it
Higher wage floor, less crowded, dignifying. Learners get paid for cultural knowledge, not for being cheap labor.
Why two tracks, not one
A single-track program is fragile. If the market for that role shifts, the whole cohort suffers. Two tracks mean the program keeps working even when one segment tightens. Later phases add more tracks (sales development, junior bookkeeping, community management) as employer partnerships grow.
What we don't do

Every program that tries to do everything ends up doing nothing well.

Yaqen defines its lane deliberately.

01 Build our own curriculum +

The learning content already exists and is free. Coursera, LinkedIn Learning, freeCodeCamp, HubSpot Academy — hundreds of hours of quality material. Building our own duplicates what others do well.

We curate. The human layer around the content is our value, not the content itself.
02 Compete with TAP, Manara, or Gaza Sky Geeks +

Those programs do important work at the top of the funnel. Adding another program at the same level fragments effort in a small ecosystem.

We serve the missing middle. Applicants they cannot yet accept, and graduates whose first roles risk failing without follow-through.
03 Run coding, design, or engineering bootcamps +

These tracks need twelve to twenty-four months to produce genuinely hireable graduates, and they need portfolio-heavy pedagogy that a navigator model does not deliver at MVP scale.

Nine months is enough for customer support and content operations. It is not enough for React or UX. We do not overpromise.
04 Serve absolute beginners +

Below A2 English or with no digital literacy, nine months is not enough runway to reach sustained income. Enrolling them would set them up to fail.

We redirect to AMIDEAST, British Council, or Access Microscholarship, and welcome them back six months later.
And we do not count graduation as success. Placement at week sixteen means little if half those placements collapse by month four. The number we measure is sustained income at month six. Everything before that is a leading indicator.
The journey

Six milestones over nine months.

Numbers below show the realistic funnel from a cohort of 20.

M120 / 20
Infrastructure live
Weeks 1–2
Payoneer, LinkedIn, profiles
M217 / 20
First dollar earned
Weeks 3–5
Microtasks
M314 / 20
Employer-ready profile
Weeks 6–9
CV, LinkedIn, portfolio
M411 / 20
Apprenticeship + reference
Weeks 10–13
Real employer trial
M58 / 20
First real role
Weeks 14–20
$100+ from employer
M66 / 20
Sustained income
Months 5–9
$300+/mo × 3 months
Courses

Free pathways from the Future Skills Academy.

Yaqen does not write or host courses. We point you to the right free ones and walk the journey with you. These are the UNDP-MBRF Future Skills Academy learning pathways for 2026-2027, delivered by universities and companies on Coursera. Most are available in Arabic, English and French.

102 pathways, 177 courses in three tracks. Open a group to see what is inside.

Transferable skills

Soft skills2 pathways

Interpersonal skills that complement hard skills: communication, problem-solving, analytical thinking and learning.

Soft skills pathway 13 months, 3 h/week
Soft skills pathway 23 months, 5 h/week
Foundational digital skills2 pathways

Digital awareness and safety, data analysis and visualization, artificial intelligence and Excel.

Foundational digital skills3 months, 4 h/week
Generative AI for Everyone2 months, 3 h/week
Career readiness1 pathway

Navigating the workplace and job market: career planning, networking and interviewing.

Career readiness2 months, 3 h/week
Creative and critical thinking1 pathway

Creative, critical, design and systems thinking to solve problems and explore new ideas.

Design, systems and critical thinking2 months, 5 h/week
English for professional success8 pathways

From beginner grammar to business English, including a capstone project.

English: Beginner 12 months, 5 h/week
English: Beginner 23 months, 10 h/week
English: Intermediate3 months, 10 h/week
Business English: Beginner3 months, 10 h/week
Business English: Intermediate 12 months, 6 h/week
Business English: Intermediate 22 months, 6 h/week
Business English: Advanced3 months, 10 h/week
Business English: Advanced (continued, inferred)
Leadership4 pathways

Communication, collaboration, decision-making and innovation, with a capstone. Enrolment requires Soft skills pathways 1 and 2.

Strategic leadership and management2 months, 5 h/week
Leading people and teams2 months, 5 h/week
Organizational leadership2 months, 5 h/week
Future thinking1 pathway

Anticipate change, prepare for disruption and imagine new possibilities.

Future thinking2 months, 3 h/week

Entrepreneurial skills

Entrepreneurship pathways6 pathways

Six pathways, from business modelling and project management to social, technology and innovation ventures.

Pathway 2: Entrepreneurship mastery6 months, 5 h/week
Pathway 3: Social entrepreneurship4 months, 3 h/week
Pathway 4: Technology entrepreneurship4 months, 3 h/week
Pathway 5: Business entrepreneurship2 months, 5 h/week

Advanced and technical skills

77 in-demand roles in 14 categories. Level 1 = no or limited previous knowledge (reskilling). Level 2 = good previous knowledge (upskilling). Completion gives a professional certificate or specialization depending on the role.

Customer service2 pathways
Call centre customer service professionalLevel 1 · beginner5 months, 4 h/week
Retail customer service professionalLevel 1 · beginner5 months, 4 h/week
Data science9 pathways
Big data specialist2 months, 5 h/week
Business analystLevel 1 · beginner6 months, 4 h/week
Business analyst: Advanced business analyticsLevel 2 · some experience4 months, 4 h/week
Data analystLevel 1 · beginner6 months, 10 h/week
Data analystLevel 2 · some experience6 months, 10 h/week
Data analyst with PythonLevel 1 · beginner4 months, 6 h/week
Data analyst with PythonLevel 2 · some experience4 months, 6 h/week
Data engineerLevel 1 · beginner6 months, 8 h/week
Data warehouse engineerLevel 1 · beginner6 months, 5 h/week
Artificial intelligence and machine learning9 pathways
Artificial Intelligence Engineer 1Level 1 · beginner3 months, 4 h/week
Artificial Intelligence Engineer 2Level 1 · beginner3 months, 4 h/week
Artificial intelligence: AI enterprise workflowLevel 2 · some experience4 months, 5 h/week
Generative AI Engineering2 months, 5 h/week
Generative AI Engineering with LLMs3 months, 5 h/week
Agentic AI Engineering: RAG, MCP and MERN2 months, 5 h/week
Machine LearningLevel 1 · beginner4 months, 5 h/week
Python Program: Beginner2 months, 5 h/week
Python Program: Intermediate2 months, 5 h/week
Finance and fintech10 pathways
AccountantLevel 1 · beginner4 months, 4 h/week
Accountant: Financial managementLevel 2 · some experience6 months, 5 h/week
Cost accounting2 months, 5 h/week
AuditorLevel 1 · beginner4 months, 4 h/week
  • Auditor · University of Illinois Urbana-Champaign
FinTech specialist2 months, 5 h/week
Blockchain specialistLevel 1 · beginner5 months, 4 h/week
Blockchain specialist: Web3 and blockchain in global commerceLevel 2 · some experience5 months, 4 h/week
Financial analystLevel 1 · beginner3 months, 4 h/week
Financial analyst: Strategic business analyticsLevel 2 · some experience3 months, 4 h/week
Globalization, economic growth and stability3 months, 4 h/week
Human resources3 pathways
Fundamental: AI for HR2 months, 5 h/week
Human resources generalistLevel 1 · beginner6 months, 5 h/week
RecruiterLevel 1 · beginner2 months, 4 h/week
Information technology13 pathways
Android developerLevel 1 · beginner6 months, 10 h/week
Emerging technologies4 months, 5 h/week
Augmented reality developerLevel 1 · beginner4 months, 5 h/week
Back-end developer (Meta)6 months, 8 h/week
Back-end developer (IBM 1)3 months, 10 h/week
Back-end developer (IBM 2)3 months, 10 h/week
Cloud computing at scale 13 months, 5 h/week
Cloud computing at scale 23 months, 5 h/week
Front-end developerLevel 1 · beginner6 months, 7 h/week
iOS developerLevel 1 · beginner6 months, 10 h/week
IT supportLevel 1 · beginner6 months, 10 h/week
Software engineer: Software developerLevel 1 · beginner6 months, 7 h/week
Software engineer: Software architecture for big dataLevel 2 · some experience4 months, 4 h/week
Cybersecurity7 pathways
Cybersecurity fundamentals6 months, 6 h/week
Cybersecurity analyst6 months, 10 h/week
Cyber Security: DevOps (Beginner)2 months, 5 h/week
Cybersecurity GRC foundations2 months, 5 h/week
Cyber Security: Essentials for forensics2 months, 5 h/week
Cybersecurity professionalLevel 1 · beginner6 months, 7 h/week
Cybersecurity leadership and managementLevel 2 · some experience2 months, 3 h/week
Marketing8 pathways
Digital marketing and e-commerce 13 months, 10 h/week
Digital marketing and e-commerce 23 months, 10 h/week
Digital marketing with Canva2 months, 5 h/week
Graphic designerLevel 1 · beginner5 months, 4 h/week
Marketing analyticsLevel 1 · beginner5 months, 4 h/week
SEO specialistLevel 1 · beginner6 months, 5 h/week
Social media marketingLevel 1 · beginner3 months, 4 h/week
UX/UI designerLevel 1 · beginner6 months, 10 h/week
Project and product management3 pathways
IT project managerLevel 1 · beginner6 months, 7 h/week
Product managerLevel 1 · beginner3 months, 4 h/week
Project managerLevel 1 · beginner6 months, 10 h/week
Sales1 pathway
Sales development representativeLevel 1 · beginner6 months, 5 h/week
Supply chain and logistics2 pathways
Supply chain management specialistLevel 1 · beginner5 months, 4 h/week
Six Sigma4 months, 6 h/week
  • Six Sigma · Kennesaw State University, Copenhagen Business School
Innovation management system1 pathway
Innovation management3 months, 5 h/week
Public and mental health5 pathways
Foundations of positive psychology2 months, 5 h/week
Workplace psychological health and safety2 months, 5 h/week
Foundations of global health3 months, 4 h/week
Artificial intelligence for healthcare2 months, 5 h/week
Leadership for healthcare professionals2 months, 5 h/week
Sustainability4 pathways
Renewable energy specialistLevel 1 · beginner4 months, 3 h/week
Sustainability analystLevel 1 · beginner4 months, 3 h/weekEnglish only
Sustainable cities specialistLevel 2 · some experience4 months, 3 h/week
Health, safety and environmental (HSE) engineering2 months, 5 h/week

Learning pathways: Future Skills Academy, a joint UNDP-MBRF initiative. Yaqen is a partner. Course content belongs to the universities and companies that run it.

From twenty to six
6
Palestinian families with new sustained remote income.
$300 or more per month for three consecutive months, verified via Payoneer or Wise. That is the outcome Yaqen owns.
Who can apply

Yaqen serves the missing middle.

On a readiness spectrum from beginner to employable, we take the middle range that no one else does.

Redirect upstream to
AMIDEAST, British Council
Our lane Redirect to
TAP, Manara, direct hiring

You're a fit if

  • Age 18–24, in the West Bank or Gaza
  • A2 to low-B1 English
  • Phone or laptop, some internet
  • 10–15 hours per week free
  • Motivated to earn from Palestine

We redirect you if

  • English is A1 or below
  • Already earning $400+/month remote
  • Less than 10 hours a week free
  • Can't commit for nine months
How joining works

Getting started takes 30 seconds.

We know long forms lose people. So we start small.

A name and a WhatsApp number is all we ask up front. Then you meet the community. Then, when you are ready, the deeper form. Every step gives you something before it asks for anything.

01
30 seconds

Sign up

Name and WhatsApp. No essay, no upload.

We reply within 24 hours
02
Immediate

Join the community

WhatsApp group + Zoom link for this week's office hour.

Join the WhatsApp group now →
03
~15 minutes

Complete your profile

English, digital skills, availability. Shapes your path.

When you are ready
04
~15 minutes

Interview and selection

Video call with the coordinator. We decide together.

Answer within one week

What's happening now

  • Office hours · Tuesdays, 7pm Palestine time, on Zoom
  • WhatsApp community · Open channel — join now
  • Phase 1 applications · Opening soon for the first cohort
Start with your name and WhatsApp → Takes under a minute. No essay required. — or — Just join the community first
Get involved

Three ways to help Yaqen work.

Apply as a learner

Applications for the first cohort open soon. Register interest and we'll send the form when it goes live.

Register interest

Mentor with us

Recent alumni of remote work, TAP, Manara, or GSG. Become a pod leader or facilitator for the pilot cohort.

Volunteer to mentor

Support the program

Phase 1 is a $25,000 pilot. One coordinator. Twenty learners. Six families into sustained remote income.

Talk to us

Partner with us

We're looking for five employer partners for the pilot cohort. If you hire remote entry-level talent, we want to talk.

Become a partner
Frequently asked

Questions we get.

What does Yaqen mean?

Yaqen (يقين) is the Arabic word for certainty. Not hope. Not wish. The conviction that the path leads somewhere real. It reflects what the program promises the learner: the outcome is not left to chance.

Is Yaqen free for learners?

Yes. The pilot cohort is fully donor-funded. Selected learners pay nothing and, where needed, receive transport and connectivity stipends.

How is Yaqen different from TAP, Manara, or Gaza Sky Geeks?

We do not compete with them. Those programs train and place; we handle the layer before and after. We serve applicants they cannot yet accept, and we stay with our learners through the fragile months past graduation where placements often fail.

What is the time commitment?

10 to 15 hours per week for 16 weeks of active program, then a lighter touch of 3 to 5 hours per week during placement and the sustained-income phase. Total horizon is nine months from enrollment to income verification.

Is the program in person or online?

Phase 1 is hybrid. West Bank learners attend in-person sessions in Ramallah or Nablus twice per week. Gaza learners participate fully online with connectivity stipends. Later phases move to a majority in-person model as ground conditions and resources allow.

What kind of jobs do learners aim for?

Remote entry-level roles that pay $300 or more per month and do not require a CS degree. Customer support, virtual assistance, data annotation lead, Arabic content operations, sales development, junior bookkeeping. Selection is based on live employer demand, not on what sounds appealing.

Welcome to Yaqen

You're in, friend.

Three things to do this week. None of them are hard. All of them matter. Start with the first one.

Your journey
Step 1 of 4 · Getting started
✓ Signed up Join community Assessment Interview

Three things to do this week

Start with the community. The rest follows.

Do this first

Join the WhatsApp community

Meet other applicants and current learners. Ask anything. This is where Yaqen actually lives.

WhatsApp QR code
Scan or tap Opens the Yaqen community on WhatsApp.
This Tuesday

Weekly office hours

Meet the coordinator and current learners. Ask anything, no commitment.

Next session
Tuesday, 7:00 PM
Palestine time (UTC+2)
Runs weekly. Drop in any time.
When you're ready

Placement assessment

Short check on English, digital skills, and availability. Shapes your personalized path.

What to expect
15 minutes total
Short reading + writing task
A few practical questions

We recommend attending one office hour first, so you know what you're preparing for.

What's happening this week

Live updates from the Yaqen community.

Today
Welcome to Yaqen. Your account is active. Start with the WhatsApp community above.
Tuesday
Office hour at 7 PM Palestine time. Alaa from Cohort Zero will share how she landed her customer support role at a Berlin SaaS company.
This week
New resource in the community: a walkthrough on setting up Payoneer from Palestine.
Next Tuesday
Guest office hour with a hiring manager from a MENA-focused remote employer. Bring questions.

Need help getting started?

Your coordinator is on WhatsApp between office hours. Don't hesitate to ask.

[email protected] Message the coordinator on WhatsApp →
Step 1 of 7 · About you

Let's start with the basics.

Nothing here decides your fit. It just helps your coordinator meet you where you are.

Step 2 of 7 · English reading

Read this. Then answer three questions.

This shows us where your English is now — not to judge, but to place you in the right group.

Read carefully

Sara joined a remote customer support team six months ago. She works with clients across three time zones, so she starts her day at 9 AM and finishes around 5 PM local time.

Her manager, Alex, told her that written communication is the most important skill in this job. Customers cannot see her face or hear her voice, so every message must be clear and friendly.

Last week, Sara received a difficult message from an angry customer. Instead of replying immediately, she took ten minutes to draft a careful response. Her manager later told her: "That was exactly right. When someone is upset, a slow answer beats a fast one."

Step 3 of 7 · English writing

Write a short message.

Something a remote worker actually does. Take your time. Don't worry about being perfect.

4–6 sentences is fine. Write in English.
Not comfortable Very comfortable
3 / 5
Step 4 of 7 · Digital literacy

Which tools have you actually used?

"Used" means more than heard of. Even briefly counts. Tick everything you've spent real time with.

Step 5 of 7 · Practical readiness

Setup and availability.

Honest answers here are how we build a plan that fits your real life.

Include time for learning, practice, and community.
2 hrs20+ hrs
12 hours / week
Step 6 of 7 · Motivation

Why remote income?

The last one. What you write here goes to your coordinator.

Two or three sentences. Write in English if you can, Arabic is fine too.
Step 7 of 7 · Review

One look before we build your plan.

This is what we captured. Fix anything, then generate your personalized plan.

Your personalized plan

Here's your path, friend.

Built from your assessment. Nothing here is fixed forever — it's the starting point for your coordinator to work with you.

English placement
—
—
Digital readiness
—
—
Weekly capacity
—
—
Your recommended track
Track A

—

—

Wage floor —
Ceiling 18 mo —
Program length 9 months
Your foundation streams

Where to put your energy first.

Every learner works through all four foundations. Based on your assessment, one is your primary focus — the others will move faster.

Your shared journey

The nine-month path. One direction, one pace.

Every Yaqen learner works through the same six milestones. Your track determines the specialization content within each. Your coordinator tunes the pacing and where they spend 1:1 time with you. Resources below are hand-picked. Nothing costs money.
M1

Infrastructure live

Weeks 1–2
You're here +

Get the rails set up so you can be hired and paid from Palestine.

Time this milestone10–12 hrs / week
Streams activeStream 02 · Stream 04
Success markPayoneer verified, LinkedIn live
Foundation resources4 items · ~7 hrs total
Coordinator check-in at end of Week 2. Bring your Payoneer verification screen and LinkedIn URL. We'll do a live audit together.
M2

First dollar earned

Weeks 3–5
You're here +

Get paid — even tiny amounts — so we know your rails actually work.

Time this milestone12–15 hrs / week
Streams activeStream 01 · Stream 03
Success markFirst payment received via Payoneer
Microtask platforms to try3 platforms · ~8 hrs total
English support (Stream 01)Ongoing
Bring your first payment screenshot to the office hour of Week 5. Even $2 counts. This is the moment we prove Yaqen's rails work end-to-end for you.
M3

Employer-ready profile

Weeks 6–9
You're here +

Polish everything a hiring manager sees before saying yes to an interview.

Time this milestone12–15 hrs / week
Streams activeStream 03 focus · Track content begins
Success markCV + LinkedIn + one portfolio piece
Profile and CV work4 items · ~10 hrs total
Track A — Customer support content beginsFree certification
Track B — Content ops content beginsFree resources
Coordinator review at Week 9. Your CV, LinkedIn, and portfolio piece get a live audit. Nothing goes out to employers before this.
M4

Apprenticeship + reference

Weeks 10–13
You're here +

Complete a real trial with a real employer. Come out with a reference.

Time this milestone15 hrs / week
Streams activeAll four applied · Track deep-work
Success markTrial completed + reference letter
Interview and first-week readiness3 items · ~5 hrs total
Track A — Service Hub certificationFree
Yaqen sets you up with a trial employer. We reach out to our partners for you. Your job is to make sure you do the work well enough to earn the reference.
M5

First real role

Weeks 14–20
You're here +

Land a paying role at $100+ per month from a real employer.

Time this milestone15 hrs / week + work
Streams activeStream 03 heavy · Track applied
Success markFirst paycheck $100+
Where to look for real rolesWhere employers actually post
Negotiation and offer basicsBefore you sign anything
Your coordinator reviews any offer before you sign. Contract terms, payment schedule, hours expected — we check the fine print together.
M6

Sustained income

Months 5–9
You're here +

Earn $300+ per month for three consecutive months. Verified. That's Yaqen's success mark.

Time this milestoneReal work + 3–5 hrs/wk Yaqen
Streams activeCoordinator support · Peer pod
Success mark$300+/mo × 3 months on Payoneer
Growing your roleFor those already earning
You stay in the community as an alumnus. You'll lead a pod for the next cohort — this is how Yaqen becomes self-sustaining.

Ready to start.

Your first move is the WhatsApp community. Then Tuesday's office hour. Your coordinator will be in touch within 24 hours.